Privacy Policy

Last updated: March 2026

1. Information We Collect

When you use our website or make a reservation, we may collect the following personal information:

• Full name, email address, phone number, and country of residence
• Payment information (processed securely through payment providers)
• Booking details including dates, room preferences, and special requests
• Communication records when you contact us
• Website usage data through cookies and analytics

2. How We Use Your Information

Your personal information is used to:

• Process and manage your reservations
• Communicate booking confirmations and updates
• Provide customer support and respond to inquiries
• Send promotional offers and newsletters (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share your data with trusted third parties only when necessary to provide our services, including payment processors, email service providers, and as required by law.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Request data portability
• Lodge a complaint with a data protection authority

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are retained for a minimum of 5 years.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For privacy-related enquiries, please contact us at info@blissblessingshotels.com or call +94 71 342 8885.